Success Stories

From BusinessesFrom SchoolsFrom Individuals

Effective communication is vital in any business and the way in which we all talk to each other has a profound effect on our working relationships and ultimately our success, personally and professionally.  In today’s world of work emotional intelligence and resilience are necessary skills in effectively managing an ever-changing working environment and the people within this environment.

Horizons Coaching, owned by Helen Dos Santos, combines coaching with Neuro Linguistic Programming, hypnosis and the latest developments of Time Line Therapy techniques to create a revolutionary and powerfully effective avenue for creating lasting change in all aspects of life.

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Louise Griffin

Group HR Director, Steelite International

As a confident, independent and assertive person both in my personal and professional life for many years, I found myself at an all time low following the death of my father, also experiencing a range of other personal difficulties and, if that were not enough, working in a systemic bullying culture over several years following key changes in senior management at work almost destroyed my confidence to do my job. I was depressed, anxious and tearful for most of the time… most days I was physically sick with worry about my responsibilities at work.

I initially had some difficulty taking that first step to accept coaching that was suggested to me by a fellow colleague. My initial reaction was: ‘I am meant to be the strong one – there for everyone else! How could I admit that I had ‘failed’ and needed counselling?. There was something wrong with me… I was weak!’ I look back now and realise that admitting I needed help was one of the bravest and strongest things I did… everyone needs support at some stage in their life.

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My sessions with Helen were always uplifting and enlightening experiences. I was made to feel instantly comfortable in opening up and sharing life experiences with Helen, as she has a very warm and inquisitive manner about her.  Helen has equipped me with lots of tools and tricks to help navigate me through life’s ups and downs. It is certainly a highly beneficial experience spending time with Helen, and I would recommend her sessions to anyone who needs a boost of motivation, or simply time to reset the start button.  I understand myself more, and know how to better look after my mental health. Thank you Helen!

Victoria Gotham

Performer, Teacher, Director

“After hearing about my irrational fear of tuna on Signal 1’s breakfast show, Helen got in touch and came to meet me. I can’t express how amazed I have been at the progress I have made since meeting with Helen.

We spent just over an hour together. Helen made me feel very relaxed and comfortable, and went through various methods with me. After an hour I started to feel my fears subside.

I have now faced my fears and feel very positive about moving forward. Thank you so much to Helen. It really is amazing what she has done!”

Jennie Longdon

Former Presenter, Signal 1

Quite often high performance teams focus on what needs to be achieved; sales targets; new product introductions; pricing negotiations; tenders etc. All too often little attention is paid to the mental health and well being of the team. During stressful and uncertain times the benefits of re-focussing on your own wellbeing can take a back seat to all other business priorities. That’s where Helen stepped in to help us evaluate how we respond to these situations, and the importance of the individual.
Helen delivered a “Positive Vibes” workshop to my sales team as the last session of a jam packed day. The team really enjoyed exploring their communication styles in a fun way and Helen’s interaction with the team put them at ease immediately. The relaxation techniques were a revelation and everyone found the session of real benefit. Delivered with illustrative stories and interactive sessions I am certain the Positive Vibes session helped many in the team sense check their stress levels, and realise the value in “taking some time for yourself” during their very busy lives.

Martin Youds

Sales Director UK & Ireland, Steelite International

I attended your full day workshop and I thoroughly enjoyed it ! I have to say that approaching 60 years of age having worked for Birmingham City Council for 41 years I was extremely sceptical about having to attend ….you can’t teach an old dog new tricks was my mind set as I entered the room.  Wow how wrong was I.  I cannot tell you how much I feel I have taken away with me and will definitely be putting in to practice much of what you covered, in particular, dealing with worry on a daily basis.   Many thanks for a most enjoyable and informative day.

Maxine Jacques

Birmingham City Council

I had timeline therapy with Helen and what a life changing experience this has been! Firstly Helen is very calming and re assuring and explains everything very clearly, I felt very comfortable in her presence. The therapy itself was amazing, I knew that there was something that was holding me back in my professional life but I just couldn’t figure out what it was. Timeline therapy is very unobtrusive and I didn’t have to share any of my past experiences with Helen and the issues became aware to me as we progressed through the session. Afterwards I felt like I had just taken off a big backpack that had been filled with emotional baggage and let it drift away, I felt so much lighter and freer and since then I have so much more energy and feel that there is nothing holding me back, I am much more productive and no longer put things of, I can just get things done, already I am taking great leaps to grow my business and it feels great, thank you so much Helen!

Louise Howard

Prior to the Breakthrough Day I found I was in a deep mire of depression whilst also trying to build my business, but finding that my confidence, self esteem and image were at an all time low.  I had been prescribed anti depressants and had had two sessions with a specialist – none of which helped.  After just one session with Helen I started to feel change taking place.

This has been a life changing journey and it is due to the coaching that my business has grown further, enabling me to make better choices in projects, make sound business decisions, as well as manage my time more effectively.   Six months ago I decided to also address my weight and image issues and have now lost two and half stone and feel amazing – now I am at the gym 3 to 4 times a week, eat healthy and my insomnia is a thing of the past.

The changes within me over a short period of time have been an utter revelation even my family and friends have noticed a difference.  I have Helen to thank for helping me through my journey of self-discovery.  I would highly recommend this insightful, empathetic, as well as sympathetic lady to anyone who is struggling with their inner negative emotions which I recognise now, have held me back from moving forward with my life.

Managing Director

Melrose Art Studio

I attended one of your workshops last month, and I asked you for your advice on how to keep calm for my driving test, as I had failed twice and had been down to my nerves (couldn’t stop shaking and couldn’t even think straight).   I just wanted to thank you  – as I passed my driving test yesterday.  I visualised myself actually doing well and being calm and confident during my test and pictured myself passing at the end.  I also used your method of pressing a knuckle to make me calmer and it really did help.

I really enjoyed your workshop and it has had a really positive effect on my life, I will definitely keep practising.

Sarah Lockley

Birmingham City Council

From Schools

I first met Helen in 2018 when she attended our Principals’ meeting following some work she had undertaken at one of our primary schools.  I was very impressed by her personal and professional approach to supporting individuals.  Helen has since provided group workshops to our pupils and staff, always taking into account the needs of her audience.  She has also provided tailor-made 1-2-1 sessions to support both pupils and staff who have struggled with their emotional or mental wellbeing.  Helen has worked passionately with our schools encouraging a positive mind-set, promoting wellbeing and resilience.  As a result of Helen’s work, targeted pupils have developed in terms of their personal and academic achievement.  Additionally, staff wellbeing has improved and absence reduced due to the support offered and practical strategies that have been implemented.

In conclusion, Helen is a wonderful resource who contributes significantly to the mental health and wellbeing policy that we value so greatly in our multi-academy.  It is a pleasure to have her working across our Trust and I recommend her without reservation.

Steve Bell

Chief Executive Officer, The Painsley Catholic Academy

Before working with Helen, my life was a constant battle between anxiety, stress, self-doubt and worry. My vision for my future, especially in my career, was hazy and clouded due to the constant stresses from work load, balancing life and maintaining friendships and relationships. Working with Helen taught me that feeling guilty for saying ‘no’ to things that were causing me all these worries and stresses was not an acceptable way to treat myself, and together we worked on ways I could combat that feeling of guilt for putting myself first.

The manner in which Helen worked with me was personal, professional, but extremely empathetic and understanding to the pressures I was facing and her coaching to deal with these was second to none.

From the timeline therapy we did together, I discovered that my whole life I had been holding onto negative feelings, self-doubt and guilt and this needed to be changed for the better. The timeline therapy allowed me to connect with my past and realise that not only have my past experiences shaped the way I am today, but they also, at times, filled me with negative emotions, which the timeline therapy was extremely good at letting me park the negative emotions associated with these things and deal with them positively.

I also experienced hypnotherapy with Helen, dealing with issues surrounding phobia and my health at the time, which I found to be incredibly uplifting and grounding, even to the point that I would say my claustrophobia (which was quite severe) has all but gone!

Without the coaching I believe that my job would be a much more difficult place to be right now, but Helen has taught me and coached me through ways that I can positively impact myself and those around me while still saying ‘no’ to things when they get too much – and being okay with that!

Thank you for all you did for me Helen.

Sophie Robinson

Teacher, Discovery Academy

Helen has ensured a tailor-made response to staff wellbeing concerns, and the impact has been positively measurable in each case.  This intervention has also prevented sickness absence.
Garrett Murray

Deputy Headteacher, St John Fisher Catholic College

Helen delivered sessions to SLT and whole school. Her training is thought provoking and encourages reflection and challenges fixed mindsets. As a staff we became more open to thinking about how we cope with our own mental health to ensure we can do our best for our students.

Linda Williams

Headteacher, Abbey Hulton Primary School

After being signed off work due to anxiety with depression, my headteacher at work pointed me in the direction of Horizons Coaching. I was somewhat cynical at the beginning because I was in a low place and had little motivation to do anything at all. After the first session, a few days past and I felt a change. The nervous, on edge and upset person was leaving and my old self was coming back. I was ready to return to work and build upon the work I did with Helen after just 3 sessions.   Helen’s approach has been both refreshingly positive and practical and I am now looking forward to a happier and healthier future! Thank you Helen!

Judith McCusker

Teacher at Painsley Catholic Academy

A member of staff was experiencing difficulties in their personal life which led to them being booked off sick by their GP. Helen provided just three sessions and I firmly believe without this intervention my member of staff would have been off work for a considerable length of time. She now describes herself as feeling amazing and like a new person.

Mrs R Lee

Headteacher, Sneyd Green Primary School

This is the second time I have seen Helen and yet again she worked her magic. The first time I meet Helen was back in 2016 when I was probably at the lowest point in my life. The first meeting we discussed all the issues I had, which was a lot from the past and childhood.  She arranged a full days session with me. On the day I was very apprehensive as to how one full day could change the issues I have been struggling with for over 30 years. How wrong was I. In the morning there was a lot of tears and realisation which made things a lot more clearer.  After lunch Helen did some timeline therapy with me followed by hypnotherapy.  It was a very emotional and tiring day.  Did it help?  I can truly say yes it did in fact it changed my life, the way I think and look at things, how to handle situations and for me to get back to being me again.

Over the past few months I haven’t been feeling to good but put it down to January blues and cold dark days. But I soon noticed the changes in me, my anxiety and worrying, not been able to sleep and feeling low.  So I contacted Helen explained my situation and made an appointment to see her. This time it was just for 90 minutes. S he chatted to me about how I can handle and look at different problems in my life.  Did some exercises and hypnotherapy with me and yet again I left her office feeling much more relaxed and in control of my life.  Helen is an amazing lady and fantastic at her job and I can’t thank her enough.  She’s always in my thoughts and I do talk about her amazing work to my friends and colleagues about what she’s done to my life and how she can help others.  If it wasn’t for Helen I definitely wouldn’t be the person I am today and I am eternally grateful for that.

Donna Greaves

Former Employee, Sutherland Primary Academy

Helen at Horizons Coaching, has provided a professional and confidential service towards supporting staff wellbeing at our school.

Jonathon May

Headteacher , Watermill School

The confidential coaching sessions have had a huge impact on my self confidence and have enabled me to accept challenges and begin to make steps towards positive life changes

A member of staff

Watermill School

After visiting Helen I am now comfortable with the fact that I am not perfect, but I am the best version of myself as I can be. With Helen’s guidance I now feel I am able to block out negative feelings and emotions more effectively.  I feel a lot happier and calmer since undertaking the coaching.  It is so refreshing to realise how powerful the mind can be, if you actually use it effectively.  My new motto is ‘The future is bright because I believe it to be’.  I must admit before I visited Helen, I was more than a little nervous and very sceptical but I really didn’t need to be, as soon as I was welcomed at the door by Helen, I felt totally at ease, she is warm, friendly and a great coach and listener.  I highly recommend Horizons Coaching to anyone, whatever age or stage in your life, please visit Helen you will not be disappointed!!

Maxine Adams-Morris

Attendance Officer, Birches Head Academy

I am overjoyed at the progress I have made with Helen, she has given me outstanding guidance and support in some enlightened, fun sessions. I cannot thank her enough for giving me the confidence I needed to challenge myself and improve my self-esteem.  I am forever grateful, and I will always use the techniques to put myself back on track if I ever need to. Thank you again 


Teacher , Ormiston Sir Stanley Matthews Academy

All our staff thoroughly enjoyed the Positively Managing Worry session.  After the session three staff asked to join other schools as they couldn’t make our school allotted session, so staff must of feedback positively to each other. All enjoyed the sessions and found them to be ‘useful’.  They feedback that some have made use of some of the strategies already, and we have agreed to gentle remind one another to do so in the future.   Many found the session time to be right – 40 minutes and reported that it was a calm and peaceful experience.  Many enjoyed you sharing personal experience or relating to yourself as helpful.   Everyone appreciated your introduction of valuing teaching staff currently. 

Cathy Horton

Headteacher, Blessed Mother Teresa Catholic Primary School

From Individuals

Helen provided a session using Havening Techniques® where she helped me deal with feelings of sadness and insecurities.  At the time I had been going through a lot of different uncertainties and a fairly rough breakup so I was having a bad time.  The session that we had together was very interesting and helpful to me.  The Havening Techniques® that she taught me gave me a sense of calm and peacefulness, and this has helped me to centre my emotions should things start to get to me again.  It’s a fantastic way to overcome feelings of insecurities and doubts. 



Helen is a wonderful coach, she has a beautiful presence and was very attuned to me during all our sessions. I shared a lot with Helen who created a very safe space. I made great progress and really felt confident and empowered to move forward with my new business at the end of our sessions.

NiamhAnne McCann

Leadership, Personal Coach & Business Owner

An event happened in my life which spiralled me into a deep and dark depression. After being an extrovert, self assured and confident in my abilities my whole life, I found my self very introverted and questioning everything as nothing seemed real anymore. Prior to attending a breakthrough day I really didn’t think there was any clear way forward, I was at the lowest point in my life. I had been through a lot of forced and difficult changes in a relatively short time and subsequently diagnosed with depression and anxiety. Even after an initial phone call with Helen it felt like a weight had started to lift, and that there was someone who understood when I explained how I felt. Well meaning friends can only offer so much, but with Helen it was different.

After my initial consultation I decided on the breakthrough day as I believed it was the best option for my circumstances, I had felt low for so long I was afraid of what I might do. The breakthrough day was the best decision I had made. After discussing everything in depth with Helen and learning to use the tools she taught me to tackle a recurring theme in my head, I felt so much better. Initially I was unsure, but after a nights rest, subconsciously something had shifted in my mind and I felt so much more relaxed and able to cope. This then enabled me to start moving forward and accepting things.

I am now in so much more of a better place. I have made certain changes in my life which are the result of talking things through with Helen. I am now much more of the person I used to be. Before the breakthrough day I had lost 2 stone in weight and could not sleep. I am now back to my normal weight and back into a fitness regime. Prior to seeing Helen I would have probably been very sceptical about all of this, but when you are at rock bottom you will try anything. It certainly worked for me and has given me a new found respect for the power of the mind. I cannot recommend Helen enough for all that she has done for me.

Ian (ex-military)


As a confident, independent and assertive person both in my personal and professional life for many years, I found myself at an all time low following the death of my father, also experiencing a range of other personal difficulties and, if that were not enough, working in a systemic bullying culture over several years following key changes in senior management at work almost destroyed my confidence to do my job. I was depressed, anxious and tearful for most of the time… Read more

When I reflect back on who I was before my breakthrough day with Helen and who I am now; I can hardly believe the change. To have finally recognised the source of so much unhappiness and anger and let it go is nothing short of a miracle. I am no longer carrying my past with me like a heavy yoke around my neck. I feel myself flourishing into the person I was always meant to be rather than the person I had been moulded into by circumstance. I am at peace with myself and the world and feel like I have been woken up from a bad dream. I see the world differently and react to difficult situations in a new way. The impact of the change on my family has been more than just positive, it is (and continues to be) a healing experience of love, peace and joy. With regards to my business, I am no longer laden with doubt and invite success into my life rather than fear it. I have so much gratitude to both my mother for sending me to Helen and to Helen for gently freeing me from the person I had become and reawakening the person  I was always mean to be. I am unreservedly happy today and that is a miracle… a gift.


I was off work for 5 months with stress, anxiety & severe depression and was apprehensive about returning to work.  The biggest impact that the coaching has helped with is my confidence levels and my ability to now achieve my goals and deal with difficult situations in context.  I am back at work in a new job and have a totally new outlook on life with greater coping strategies.  I had no great expectations from the coaching but it was a brilliant experience for me and has literally changed my life.


Administrator, Stoke-on-Trent, Staffordshire

Before the breakthrough day I was tearful, had no confidence, felt numb due to my medication, lacked energy and felt that any sort of future did not exist.  I was also struggling to function as an effective manager.   Since the breakthrough day I feel happy, fully of energy and I feel I have a future to look forward to.  I no longer have a need to take the medication originally subscribed to me.  I would like you to know what an enormous difference you have made to my life.  Thank you Helen you have re-awakened me and I feel I can never repay you.


Manager, Stoke-on-Trent, Staffordshire

The coaching did meet my expectations, much more than I thought it would.  Thank your for everything you have done, as I wouldn’t be where I am today without your help, tips and strategies to get me through a very difficult time.  You treated me with dignity and respect and believed in me, so your help was invaluable.   I’ve learnt to trust myself and believe in myself more.  I no longer think that I can’t do things, but am much more confident and feel happy about the future.  I didn’t feel happy before – the future looks very different now and I’m hopeful.


Student, Newcastle-under-Lyme, Staffordshire

Due to a stressful situation in my personal life I was considering seeking a lower graded position with less stress in order to cope better.  My self-esteem and self-worth were at an all time low.  I realise I have been able to overcome a real struggle to forgive myself for a situation that has troubled me all my life, so to be able to see this situation with more clarity and understanding now is amazing.  In addition, I have remained in my current role with ease and confidence.  Having had just two sessions with Helen I have regained a feeling of well-being, confidence in my abilities and a raised awareness of my own self-worth.


Secretary, Newcastle-under-Lyme, Staffordshire

Helen was recommended to me by a close friend of mine who had heard about Helen’s success in the field of NLP and coaching. My friend knew that I was interested in qualifying in this field myself and so I contacted Helen directly. I explained my situation on the telephone and she very kindly agreed a date to meet. Since then Helen has been a fantastic support and advisor to me helping me make the decision to grasp life with both hands, and three months on I have qualified as a Coaching and NLP practitioner! She is a wonderful person who I just connected with straight away and felt very at ease. During our first meeting I was impressed by her energy and commitment to helping others. Due to the fact that I made the decision to enrol on the practitioner course, we discussed the idea of me experiencing Time Line Therapy and some coaching myself. The process was different to anything I have experienced before but very beneficial. I know I am in a much more positive place and have the energy and drive to achieve my personal goal. If I feel I need any further support I wouldn’t hesitate to get in contact with Helen again. I wouldn’t hesitate to recommend the process to anyone. Everyone would benefit from a coach in their life.

Rachel Boulton

I just want to say a massive Thank You! I will never be able to thank you enough for coaching me through what felt like a very dark place in my life, and ultimately turning my life back round again and allowing me to see purpose in everything again.


I am overwhelmed by how I feel now to how I did when I first started coming to your sessions.  I will always be so grateful and feel very lucky to have met you, to allow me to be me, and actually move on in my life in the right direction giving me the tools to cope in any situation that will reoccur in my life again.


You are a fantastic coach and all I know is that I definitely should have made myself come to see you sooner, so thank you is just not enough, but I am truly grateful for your time and patience listening to me it has meant the world to me.

Rachel C

Before attending my first session with Helen, I was extremely sceptical. I am not one for talking about my feelings and deepest, darkest thoughts and I honestly thought that I would hate sitting in a room with a stranger talking about me. My personal circumstances were pretty rubbish at the time and I knew that nobody could change the situation. It was what it was so what was the point in wasting hours of my time talking to somebody about something that couldn’t be changed? I also worried deeply about the confidentiality, not wanting anybody to know anything and worrying about the impact it would have on me if anybody found about what I needed to talk about. 

How wrong I was! I needn’t have worried about any of those things! As I walked into my first session, I was extremely nervous and very guarded. Helen picked up on this straight away and responded to my body language and obvious discomfort in a reassuring manner. She was not condescending at all and spoke to me in a matter of fact way but with kindness in her voice and eyes. As I attended more sessions I started to relax and this was completely down to her expertise. She completed several exercises with me with some being more successful than others. But never did she make me feel like I was a failure because something hadn’t had the desired impact. In fact, she used this as a learning curve for me and showed me how I could tweak things to work better. Her knowledge was amazing. It didn’t matter what I said or did, she was able to help me look at things with a different perspective. I am sure I must have been quite frustrating at times but never did that show in her work with me – she was ever patient, ever reassuring and ever positive. The actual advice she gave me was brilliant. Only little things to try but they had such a big impact on me despite my misgivings. 

A few months on and the things Helen has taught me have stuck with me. My life is completely different now but most importantly so am I. I am so much more positive and happier. I also have a handful of tools to help me when things start to get tricky or when I feel negative self-talk creeping in. I am so glad that I walked into that office – it has honestly helped me to become me again.

K Clews